Refund policy

Return & Refund Policy

At GraveBloom™, we want every order to arrive exactly as expected. Please review this policy carefully before placing your order.

Damaged, Defective, or Incorrect Items

We offer a replacement or refund when an item arrives damaged, defective, or materially different from what was ordered.

To submit a claim, contact us within 7 days of delivery and provide:

  • Your order number
  • A clear description of the issue
  • Clear photos and/or video showing the issue
  • Photos of the original packaging when applicable

Claims submitted without sufficient evidence may not be approved.

Once your claim has been reviewed and approved, we will provide an appropriate replacement or refund at no additional cost.

Change-of-Mind Returns

Except where required by applicable law, we do not accept returns or issue refunds for change of mind, including:

  • No longer wanting the item
  • Ordering the wrong design or quantity
  • Finding a different product elsewhere
  • Personal preference regarding appearance
  • Accidental purchases
  • Products that have been used, modified, damaged, or improperly handled after delivery

Please carefully review your selected design and order details before completing checkout.

Normal Variations

Minor differences in color, texture, finish, or appearance may occur due to lighting, screen settings, manufacturing, and the nature of decorative products. Reasonable variations that do not affect the intended function of the product are not considered defects.

Damage After Delivery

GraveBloom™ is not responsible for damage resulting from misuse, improper installation or hanging, accidents, drops, weather exposure, improper plant care, modifications, or normal wear and tear after delivery.

Incorrect or Missing Items

If we send you the wrong design, quantity, or item, contact us within 7 days of delivery with your order number and clear photos of everything received. Once verified, we will work to correct the order.

Refund Processing

Approved refunds are issued to the original payment method. Processing times after issuance depend on your bank or payment provider.

Original shipping charges are non-refundable except where required by law or where the refund results from an error on our part.

Refused & Unclaimed Deliveries

Orders that are refused, abandoned, or left unclaimed are not automatically eligible for a refund. Any applicable resolution will depend on whether the package is successfully returned to us and the circumstances of the order.

Consumer Rights

Nothing in this policy limits or excludes rights or remedies that customers are entitled to under applicable consumer-protection law.

Contact Us

For order-related issues, contact our customer support team and include your order number and supporting photos or video so we can review your request as quickly as possible.